Human-Centred Designer · Sydney, Australia
I research, co-create, prototype and test solutions to complex problems — delivering evidence-based results that drive the outcomes organisations actually need.
Combining research, UX, facilitation and co-design to define how organisations can build, deliver and support experiences to reach desired user and organisational outcomes.
Early, fast and iterative visualisation of potential solutions to build stakeholder understanding and enable agile collaboration on feasibility and viability of evidence-based desirability.
Led the future-state service design for the complete transformation of Australia's passport service — defining the citizen journey vision and co-designing with business, technology and frontline staff.
Designed a digital citizen flow for submitting compliant passport photos — reducing rejection rates and removing a major friction point from the application process.
Rapidly designed Australia's international vaccine certificate end-to-end — from citizen request through to secure digital credential — under significant time pressure.
Led the design team creating conversational UX for a customer-facing chatbot — grounded in conversation theory to deliver helpful automated support at scale and reduce inbound call demand.
Redesigned the staff interface to surface a unified customer record — reducing call handling time and enabling staff to resolve complex situations without navigating legacy systems.
End-to-end UX for a new business banking flow, enabling SME customers to manage cash deposits digitally — removing branch dependency for thousands of business owners.
Executive storytelling, workshop facilitation and visual communication — turning complex design strategy into compelling narratives that drive organisational change at every level.
01
Combining research, facilitation and co-design to define how organisations can build, deliver and support experiences — reaching desired user and business outcomes.
02
Using early, fast and iterative visualisation to build stakeholder understanding and enable agile collaboration on feasibility, viability and evidence-based desirability.
03
Executive storytelling, workshop facilitation and visual communication — turning complex design strategy into compelling narratives that drive change at every level.
I'm a Human-Centred Designer based in Sydney, Australia, with deep experience across government, enterprise and the public sector. I bring together research, co-design, prototyping and evidence-based thinking to solve problems that matter.
My work spans passport modernisation, banking, welfare services and healthcare — wherever the stakes are high and the systems are complex, that's where human-centred design has the most to offer.
Available for senior design roles, consultancy and speaking engagements across government, enterprise and the public sector.
Get in touch
→
→
→
→
→
→
→
→
→