I am experienced in working with senior executives, product owners and technical leads to understand how a business can deliver the services which meet user desirability, business viability and technical feasibility. I work to create an agreed and proven vision and communicate the vision to stakeholders. I build shared understanding (including my own) to define the roadmap and guide products through delivery.
Combining my research, facilitation, visualisation and UX skills enables an integrated approach to iterative Service Design; my approach is to rapidly traverse all aspects involved in delivering a service in order to test and inform the riskiest assumptions and to align diverse stakeholders towards a shared understanding, enabling true agile delivery.
"I've had the pleasure of working with Jon on a number of projects, and he's been invaluable as the visionary when working through design challenges and crafting a narrative for the project vision" - LinkedIn recommendation
